Service & Support Request
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This form is to be used by current Bluetent customers to submit service and support requests. For all other inquiries please visit www.bluetent.com
Company Name
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Your Name
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Your Email
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Your Phone Number
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Select a Service
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CMS and DNS Hosting
Email and Marketing Automation
Rezfusion Boost
Rezfusion Cloud and Essential
Rezfusion Hub
Rezfusion Pro and Custom
Visual Data Systems
Other
This helps us get the right person on the job faster.
Website Hostname or URL
Paste a link here to the homepage or specific page on the site with the reported issue, or enter your primary website domain name.
Google Apps Domain
Your domain on Google Apps.
Description
Please provide a description of the issue that you are experiencing and/or the details of your question. If your issue is on a website please provide links to pages where you are seeing the reported issue and a description of the steps taken to produce the issue.
View Support Policies
I understand the support policies
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Regular Bluetent support hours are Mon - Fri 8:30 AM to 5:30 PM USA Mountain Time (excluding holidays.) Bluetent support will review and respond to regular support requests based on both urgency and in the order in which they are received.
BUSINESS HOURS EMERGENCY
Check this box for severely degraded services DURING Bluetent business support hours: Mon - Fri 8:30 AM to 5:30 PM USA Mountain Time (excluding holidays.)
I understand EMERGENCY support policies
EMERGENCY requests should be used to report services that are offline or substantially degraded. EMERGENCY requests notify support and network operations staff immediately. EMERGENCY requests incur DOUBLE regular hourly rates in the case that Bluetent determines the cause to be outside of the scope of applicable service agreements.
(For after-hours Emergency Ticket support please reference previous
page
.
)
ATTACHMENTS:
Once you submit this request you will receive an email confirming your case creation. We ask that you please reply to that email with any attachments that should go along with this submission.
