Service & Support Request

This form is to be used by current Bluetent customers to submit service and support requests. For all other inquiries please visit
This helps us get the right person on the job faster.
Your domain on Google Apps.
Please provide a description of the issue that you are experiencing and/or the details of your question. If your issue is on a website please provide links to pages where you are seeing the reported issue and a description of the steps taken to produce the issue.
View Support Policies
Regular Bluetent support hours are Mon. - Fri. 8:30am - 5:30pm Mountain Time (excluding holidays). Support requests are processed in the order that they are received. Bluetent support will review and respond to regular support requests based on both urgency and in the order in which they are received. EMERGENCY requests are processed immediately upon receipt 24/7/365.
Raise an alarm for a site or service offline. 24/7/365 response.
EMERGENCY requests should be used to report services that are offline or substantially degraded. EMERGENCY requests notify support and network operations staff immediately upon submission and prompt after-hours response as necessary. EMERGENCY requests incur DOUBLE regular hourly rates in the case that Bluetent determines the cause to be outside of the scope of applicable service agreements.
ATTACHMENTS: Once you submit this request you will receive an email confirming your case creation. We ask that you please reply to that email with any attachments that should go along with this submission.