Bluetent Support Hours

Please note that we’ve updated our Support coverage and policies as of July 1, 2020
8:30 am - 5:30 pm Mountain
Monday - Friday (excluding Holidays)
Submit a Ticket

Submitting a ticket is our preferred method, however, you may still call and leave a voicemail; your message will be returned in the order in which it is received.

toll-free +1 (888) 987-7884

local +1 (970) 704-3240

For 24-7-365 - After hours - Weekends - Holidays
Submit After-Hours Emergency Ticket

NOTE: Please note that if you are wanting to report and have your issue investigated during non-business hours, it MUST be related to one of the below categories. After-hours support will be made available at Bluetent’s sole discretion and is generally reserved for critical outages. We will not be able to address any other category during after-hours and it will be assigned to a support representative the next business day.

  1. Website is down
  2. All or most listings are down
  3. All searches are not functioning
  4. Online booking on the website is not functioning

Emergency Support is only available after-hours for severely degraded services related to Bluetent websites (see further below).

NOTE: Please note that we do not offer after-hours support for Rezfusion Boost (for connecting to Airbnb, Booking.com, etc.)

Please reference our comprehensive Rezfusion Boost User Knowledgebase.
If you feel that you are having an “emergency” issue with your listings on either Airbnb and/or Booking.com, searching our knowledge base will provide you with an immediate resource until we are able to assist you next business day (Popular topics include Send a New Property to Airbnb, Unpublish Listings, Set Blackout Dates).